At onpointamz.com, we are committed to delivering exceptional digital marketing, graphic design, web design, and development services tailored to meet your business needs. This Refund Policy is designed to ensure transparency and clarity regarding refund eligibility. By engaging with our services, you agree to the terms outlined below.
1. General Refund Policy
We strive to maintain the highest quality standards across all our services. Refunds are only considered under specific circumstances:
- Refunds are available only if the agreed services have not yet been initiated or delivered.
- Once a project phase has been approved and work has begun, refunds for that phase are not applicable.
- If approved, refunds will be processed within 7–10 business days via the original payment method.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Service Not Initiated: The client cancels the service before any work has commenced.
- Project Delay: We fail to initiate the project within the agreed timeline without prior communication.
- Unresolved Disputes: Both parties are unable to resolve disagreements about deliverables despite multiple attempts.
3. Non-Refundable Circumstances
Refunds are not applicable in the following situations:
- Change of Mind: If the client decides to discontinue after work has started.
- Client Delays: If delays occur due to missing information, approvals, or feedback from the client.
- Partial Services Delivered: Refunds are not available for completed or partially completed services.
- Force Majeure: Circumstances beyond our control, such as natural disasters, internet outages, or third-party disruptions.
4. Cancellation and Termination
- By the Client: Clients may cancel a project with written notice. Refund eligibility will be assessed based on the project’s progress.
- By onpointamz.com-: We reserve the right to terminate a project due to non-payment, breach of terms, or uncooperative behavior. Refunds in such cases will be at our discretion.
5. Refund Request Process
To request a refund:
- Send a written request to info@onpointamz.com with the subject line: Refund Request.
- Include project details, payment receipts, and the reason for your request.
- Our team will review and respond within 2 business days.
6. Dispute Resolution
In the event of refund-related disputes, both parties agree to:
- Negotiation: Engage in open communication to resolve concerns.
- Arbitration: If unresolved, disputes will be settled by arbitration in Sheridan, WY 82801 USA
7. Amendments to Policy
onpointamz.com – reserves the right to update or modify this Refund Policy at any time. Updates will take effect immediately upon being posted on our website.
Contact Information
For inquiries regarding our Refund Policy, please contact us:
USA Office: 30 N Gould St Ste R Sheridan, WY 82801 USA
USA Phone: +1 (616) 210-3001
BD Office: Lalpur, Abdulpur-6422, Natore
BD Phone: +880 1739170182
Email: info@onpointamz.com | contact@onpointamz.com
Hours: Monday – Sunday | 10:00 am – 6:00 pm